Reservation Policy

Reservation policy

Check in from 4:00 pm
Departure time: 12:00 pm 
Your booking will be confirmed when you receive our affirmative response to your request, after we have, as security, the numbers or your credit card and valid expiration date. During certain periods, a 2 night booking or more may be required.

Guarantees

A valid credit card number (Credit cards accepted: Visa, MasterCard, American Express, Diners Club and JCB.) is required upon reservation, as a guarantee to hold the reservation. Debit-credit cards are not accepted.
In case of no-show or late cancellation, a charge equal to the first night, plus applicable taxes, will be charge on the credit card.

Deposit Policy

A valid credit card is also requested upon check-in, to be preauthorized for an amount equivalent to the total of the stay, plus a deposit of 150$ to 250$ depending on number of room occupants, duration of stay and room type reserved. If the client does not have a credit card, full payment will be required upon check-in as well as a cash deposit of 150$ to 250$ depending on the number of room occupants, duration of stay and room type reserved.

Cancellation policy

If you wish to cancel, please do so 24 hours or more prior to the day of your arrival (local time) to avoid cancellation penalties unless otherwise specified for your specific reservation. All cancellations received after this delay will automatically result in a charge equivalent to one night, plus applicable taxes and potential additional charges. Cancellation policy applied to groups: according to the booking agreement.

Non-refundable rates

All reservations confirmed under a non-refundable rate type will be fully charged upon confirmation, on the credit card provided upon reservation. No refund will be granted in case of cancellation or modification.

Minimum age

Guests must be at least 18 years old in order to check-in at the hotel. All guests under 18 years old must be accompanied by an adult.

Child policy

Children under 18 years old stay for free when sharing the room with their parents. A surcharge may apply when reserving packages that have other inclusions. A maximum of 2 children staying for free is accepted. Additional child will be considered as an adult.

Smoke free environment

We are proud to offer our guests a smoke free environment. Smoking is strictly prohibited on all hotel premises. All violation of the non-smoking policy will automatically result in a 150$ charge, plus applicable taxes.

Pet friendly

In most Hôtels Gouverneur hotels, travelers can be accompanied by their pets on their stay. We recommend you inquire at the hotel of your choice: variations are possible from one hotel to the next, and some restrictions apply for the sake of the clientele.

Tax information

Varies from one hotel to the next.
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Updated: July 2018